We always want to hear from our customers. By calling our wholly UK based claims teams, we can always be relied upon to assist you. Would you like to:
Report a New Claim
Our specialist FNOL Team is waiting for your call, they will help you report your new claim and talk you through the process. Just choose the number that relates to your policy:
Talk about an Existing Claim
We use specialist teams to deal with our claims, so you always get to speak to someone who can help. Please choose the number that best suits your needs:
Tell us about a Fraudulent Claim
One of our trained team members will take as much information from you that you would like to give us.
Alternatively you can contact either of the external bodies who deal with members of the public wanting to report insurance Fraud.
Tell us about a Complaint
You can view our Complaints Procedure here.
We understand that sometimes thing don’t always go to plan but we want to do all we can to resolve any queries or questions. Feedback is important to us; it helps us to be better. If you would like to talk to us about any concerns please call and speak to our dedicated resolution team.
We would like you to tell us your experience in dealing with us.
We really value our customers telling us how we did; it’s always acted upon and used to improve what we do. Whether this is something we could have done better or even just to say thanks we would love to hear from you.
General Contact Details
Our main office is open:
Monday to Friday
9am – 5.30pm
Our Policyholder Claims teams are open:
Monday to Friday
8am – 6pm
9am – 1pm
Emergency out of hours
We offer an emergency out of hours service to assist customers reporting claims which is available by dialling our dedicated New Claim Lines:
Policy holder enquiries
Write to us
Eldon Insurance Services Limited
Floor 1, 2 St James Gate,
Newcastle upon Tyne,