If you would like to contact us and have an existing policy or are considering a new policy, please choose the relevant Business:


Tell Us About a Complaint

Call us on 0344 840 9517 or email [email protected]

You can view our Complaints Procedure here.

We understand that sometimes thing don’t always go to plan but we want to do all we can to resolve any queries or questions. Feedback is important to us; it helps us to be better. If you would like to talk to us about any concerns please call and speak to our dedicated resolution team.


Customer Feedback

We would like you to tell us your experience in dealing with us.

We really value our customers telling us how we did; it’s always acted upon and used to improve what we do. Whether this is something we could have done better or even just to say thanks we would love to hear from you.


Emergency Out of Hours

We offer an emergency out of hours service to assist customers reporting claims which is available by dialling our dedicated New Claim Lines:

Policy Holder Enquiries

0344 8409500