Personal Injury Claims Handler

**We are looking for Personal Injury Claims Handlers to join our growing team in central Newcastle. **

The ideal candidate will be confident and clear on the phone, possess the ability to investigate claims thoroughly, record information correctly and use their negotiation skills to resolve any disputes.

We are seeking individuals with previous experience in a similar role, and who have a sound understanding of PI claims, as well as indemnity and liability arguments.

Key Responsibilities:

  • Investigating and proactively managing your own caseload of personal injury claims
  • Provide excellent customer service and negotiate with insurers and solicitors on quantum and liability
  • Achieve cost efficient conclusions
  • Ability to identify any potential fraud by using the fraud indicators
  • Build strong professional relationships with colleagues and clients

Required Experience and Skills:

  • Previous experience in handling Personal Injury claims is essential
  • Be prepared to undertake a Personal Development Plan in all aspects of PI Claims Handling
  • Excellent communication skills, both verbal and written
  • Good understanding of indemnity and liability arguments
  • Ability to work proactively and to tight deadlines and to take ownership for your own work
  • An understanding and experience of Credit Hire case handling
  • Strong attention to detail
  • You must be organised with the ability to prioritise your workload
  • Some knowledge of court procedures

What can we offer you?

  • 22 days holiday rising to a max of 27 days with each year of service
  • Flexible working – you will need to be in the business between the core hours of 10-4pm, however we can offer flexibility; you will also have the ability to accrue an extra 13 days holiday per annum through the flexible working scheme on offer, building your holiday anywhere from 35-40 days per year!
  • Bonus – a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by 10% per annum!
  • A company pension scheme
  • Relaxed dress code
  • Wide range of social activities including subsidised Summer and Christmas parties
  • Local amenity discounts
  • Life Assurance
  • Cycle to work scheme

Please register your interest by sending your CV to [email protected]