FNOL Claims Handler

** A fantastic full-time opportunity for individuals to join our growing team in Newcastle as Claims Handlers.**

We are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing FNOL Team in Newcastle – no call centre or insurance experience necessary!

This role is a fantastic opportunity for individuals looking to get their foot in the door with a progressive and successful company, where you will be fully trained and have opportunities to progress.

Skills and Qualities:

  • Empathetic and understanding towards others
  • Ability to build genuine rapport
  • Excellent communication and negotiation skills – be confident and happy on the phone
  • A strong level of common sense
  • Strong attention to detail and accuracy
  • Previous customer service experience is beneficial

Day-to-day Responsibilities:

  • Obtain full circumstances of a claim, gathering all required information and recording this accurately on the relevancy system/database
  • Identify when there is an opportunity to recover an outlay
  • Identify material discrepancies and understand the follow up processes
  • Fast track any potential high value claims to the correct teams
  • Being able to appoint correct partners to maximise hire and personal injury conversion

What can we offer you?

  • 22 days holiday rising to a max of 27 days with each year of service
  • Flexible working – you will need to be in the business between the core hours of 10am-4pm, however we can offer flexibility; you will also have the ability to accrue an extra 13 days holiday per annum through the flexible working scheme on offer, building your holiday anywhere from 35-40 days per year!
  • Bonus – a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by 10% per annum!
  • A company pension scheme
  • Relaxed dress code
  • Wide range of social activities including subsidised Summer and Christmas parties
  • Local amenity discounts
  • Life Assurance
  • Cycle to work scheme

Please register your interest by sending your CV to [email protected]