3rd Line Support Engineer

We are currently recruiting for 3rd Line IT Support Engineer to join our in-house IT team based in Bristol (Cribbs Causeway).

The IT Infrastructure Operations team are responsible for the day to day management and monitoring of the group infrastructure. This means supporting offices in multiple geographical locations including London, Bristol, Newcastle and Southampton. The role will involve working to stringent deadlines whilst also managing a high volume, challenging and varied workload. Therefore, this will mean using own initiative and excellent time management skills.

Key Responsibilities of the role include:

  • Resolving IT requests that have been escalated from the IT Service Desk team
  • Ensure Servers and End Points are patched to the required standards
  • Ensure adopted Security standards are followed
  • Ensure PCI / CDE processes are followed at all times in a timely manner
  • Creating/Updating IT Infrastructure documentation where required
  • Monitoring IT infrastructure with proactive management to ensure maximum uptime of group systems
  • Complete Project work on time and to the required standard
  • Diagnosing and resolving technical issues within the IT Infrastructure
  • Ensure adherence to PCI standards
  • Review and identify areas of improvement in team processes
  • Coaching and mentoring other team members, including the Service Desk
  • May be required to undertake international travel and working on weekends
  • May be required to participate in on call duties in the future

Qualifications and Experience Required

  • Minimum three years of previous experience in an IT Infrastructure Role
  • Experience with the following:

o All Microsoft and Apple operating systems

o Active Directory, DNS, DHCP, TCP/IP

o Patching servers

o VMWare

o Microsoft Exchange Infrastructure

o Microsoft Remote Desktop Services Infrastructure

o Working in a PCI and FCA regulated business

  • Must hold a Full UK Driving License and Passport and be prepared to travel to all group offices when required by the business

Please apply for the role by sending your CV to [email protected]